Privacy Policy

Privacy Policy

GV Systems Technologies Private Limited
Effective Date: August 02, 2026
Last Updated: August 02, 2026

1. Introduction

Welcome to GV Systems Technologies Private Limited ("GV Systems", "Company", "we", "our", or "us"). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, business partners, employees, vendors, website visitors, and other stakeholders. This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect personal information when you access or use our websites, mobile applications, cloud platforms, enterprise software, APIs, artificial intelligence services, and all other products and services offered by the Company. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Our Commitment to Privacy

Protecting personal information is one of our highest priorities. We implement administrative, technical, organizational, and physical safeguards to protect personal data from unauthorized access, misuse, disclosure, alteration, loss, or destruction. Our privacy practices are designed in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, while continuously improving our security controls and governance framework.

3. Scope of this Policy

This Privacy Policy applies to all products and services developed or operated by GV Systems Technologies Private Limited, including AITHRA, GVKART.SHOP, SphereSkill, PanelPro ERP, MedicarePro, AccordVault, VaultaVel, HRMS, E360 Workforce Intelligence, enterprise software, APIs, mobile applications, cloud platforms, websites, and related professional services. It applies to information collected online, offline, through integrations, customer support, events, and contractual engagements.

4. Information We Collect

We may collect personal identification information, contact information, organization details, billing information, login credentials, device information, browser details, IP addresses, usage analytics, communication records, uploaded documents, AI interactions, support tickets, and other information necessary to provide our services. We collect only information reasonably required for legitimate business purposes and legal compliance.

5. How We Collect Information

Information may be collected directly from you when you register, purchase subscriptions, contact support, submit forms, upload documents, use AI services, participate in webinars, interact with APIs, or communicate with our representatives. We may also collect information automatically through cookies, logs, analytics technologies, and authorized third-party integrations.

6. Purpose of Processing

We process personal information to provide services, authenticate users, manage subscriptions and licenses, improve products, deliver AI functionality, secure our systems, comply with legal obligations, detect fraud, communicate with customers, provide technical support, and conduct business operations.

7. Sharing of Information

We do not sell personal information. Information may be shared with trusted service providers, payment processors, cloud hosting providers, statutory authorities where legally required, auditors, and enterprise customers where contractually authorized. All such sharing is subject to appropriate confidentiality and security obligations.

8. Data Security

GV Systems employs encryption in transit and at rest, role-based access controls, multi-factor authentication, audit logging, vulnerability assessments, backup and disaster recovery mechanisms, secure software development practices, and continuous monitoring to protect customer information.

9. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with contractual commitments, satisfy statutory obligations, resolve disputes, and enforce legal rights. Upon expiry of the applicable retention period, information is securely deleted or anonymized unless otherwise required by law.

10. Cookies and Analytics

Our websites and applications use cookies and similar technologies to improve functionality, maintain authenticated sessions, understand user behaviour, enhance security, and optimize performance. Users may manage cookie preferences through browser settings, although certain features may not function correctly if cookies are disabled.

11. AI Services

Where our AI products, including AITHRA, process customer prompts, uploaded files, or generated responses, such processing is performed solely for delivering the requested services and improving system performance where permitted by applicable agreements and law. Enterprise customer data is handled according to contractual commitments and security controls.

12. Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, withdrawal of consent, restriction of processing, portability where applicable, and grievance redressal. Requests will be processed within reasonable timelines in accordance with legal requirements.

13. Children's Privacy

Our products and services are intended for business and professional use and are not directed toward children without appropriate authorization. Where required by law, parental or guardian consent must be obtained before processing children's personal information.

14. Changes to this Policy

We may revise this Privacy Policy from time to time to reflect legal, technological, operational, or business changes. The updated version will be published on our website with a revised effective date. Continued use of our services after publication constitutes acceptance of the updated policy.

15. Contact Us

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact:

Privacy Officer
GV Systems Technologies Private Limited
Website: https://gvsystems.tech
Email: privacy@gvsystems.info
Support: support@gvsystems.info
Phone: +91 8217294075